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wheego Car Sharing FAQs

1. Our concept - your advantages

At wheego share you have the option of paying either by credit card (Visa Card, Master Card) or invoices with PayPal, Apple Pay and Google Pay. At the beginning of the rental contract, a deposit amount is reserved via your credit card. At the end of the rental, the total rental price is calculated and booked from the existing card reservation. With wheego share there are no registration fees, running costs or similar, you only pay when you use wheego share. Simply book your wheego share car or van if you want to be mobile or need to transport something. Otherwise you pay nothing, so it’s no problem at all if you don’t need wheego share for a longer period of time. For the best possible transparency, the accrued rental costs are displayed during the rental period.

You can now rent our vans in the areas shown. With our van business via the app, you have the option of renting vans digitally 24 hours a day, 365 days a year. Please note: the van business is a station-based business, i.e. rental and return in the same business area. One-way journeys via the app are currently not possible. Fuel is not included in the hire price for vans. This means that you pick up the van with a full tank when you rent it and return it with a full tank.

2. Benefits and locations

On your wheego APP you can either rent different vehicles digitally 24/7 or make a classic reservation for wheego RENT. Different areas are marked on the app, we call these areas business areas. There can be a different number of business areas in a region, city or at the sharing car parks of the respective airports. In these business areas, you can reserve the vehicle when you no longer need it, park it and end the rental. We are working on expanding our business areas and you will always receive the latest information on your wheego APP.

You can start or end your hire at the airport at any time. In both cases, we will automatically charge you a small additional fee of €9.90. When renting at the airport, the airport fee is already included in the minute rate.

3. All about the rental

The wheego vehicles available in your area are displayed on the main page of the app and on the map. Once you have decided on your wheego vehicle, touch the corresponding field in the app. Here you now have the option to select a suitable tariff for your journey (“Change tariff”). Our minute tariff is set as standard. There are 4 different rate types to choose from: minute rates, hourly rates (package prices for 3 or 6 hours), 1-day rates and multi-day rates. Once you have selected the appropriate rate, confirm with “Book rate” and then “Reserve now”. The vehicle is then reserved for you for 10 minutes. To start the rental, simply click on “Open vehicle” and you’re ready to go. If you would like to reserve your vehicle further in advance, we offer this service up to 24 hours in advance. We charge a fee for this service, which you can find in the wheego APP or in the cost and fee schedule, depending on the vehicle category: www.wheego-mobility.com/de/agb#agb-share  

Please be sure to check your wheego vehicle for any damage, defects, missing parts (e.g. fuel card, charging cable) and dirt before using it. Before opening the vehicle, you will be asked to take 4 photos in the app to document the condition of the vehicle. If you discover any damage or if the vehicle is dirty inside or, in the case of vans, on the loading area, please report this via the wheego app to sharing@wheego-mobility.com before starting your journey. Please also check whether the vehicle key with the fuel and charging card (cars only) is in the glove compartment or in the key holder.

4. During the rental period

If you park your wheego vehicle for a break during your booking, use the key (vehicles without a start-stop button) or the app to temporarily lock it. The rental will then continue as normal and you can resume your journey at any time. If you want to end your journey in the wheego business area for good, put the key back in the key holder in the glove compartment, lock the vehicle using the wheego app and end your rental in the app.

The return of your wheego vehicle in another business area is possible for an additional fee. The amount of the fee can be found in the current cost and fee schedule: www.wheego-mobility.com/de/agb#agb-share. There is no additional one-way fee for journeys between our city zones and the associated airports (e.g. Berlin – BER, Hamburg – HAM, Düsseldorf – DUS etc.). Our vans are only available on a station basis, i.e. hire and return at the same location. One-way journeys are not possible.

5. When returning the vehicle

In order to provide our customers with vehicles that can be planned and reserved, we have defined business areas. Therefore, you can only return your vehicle and terminate the rental in the defined business areas. If you return and terminate the rental outside our business area, you will incur additional charges. The costs are based on the cost of returning the vehicle to the business area.

A successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the vehicle’s return location and the vehicle is located within a zone of the business territory authorised for return. Within the business area, the vehicle can be returned either to a free parking space not marked by a stopping or parking ban on public roads or to specially marked private parking spaces. Only park in areas with a day or time-related restriction on parking authorisation (e.g. stopping bans with additional signs such as “7:00 – 17:00” or “Monday 6:00 – 12:00”) if the restriction only comes into effect 48 hours after the vehicle has been parked. This also applies to traffic bans, e.g. temporary parking bans due to weekly markets, events or parades.

Before the end of the rental, you will be asked to take 4 photos in the app to document the condition of the vehicle. Please make sure that the photos are meaningful and that the vehicle’s licence plate number is visible.

You automatically initiate the end of your rental process when you have parked your wheego vehicle, returned the key, the fuel and charging card (car) to the key holder provided in the glove compartment, locked the windows and doors and the 4 vehicle photos have been taken. You can then simply end the rental via the wheego app. As soon as the central locking system of your wheego vehicle is closed, the rental is actually terminated. Please note that the termination of a rental of an electric vehicle cannot take place at a charging station, should you end your rental there, we will all incur costs that we want to avoid. See our cost and fee schedule: www.wheego-mobility.com/de/agb#agb-share

In principle, you can only return your vehicle in the defined business areas and end the rental there.  When parking, always make sure that you do not obstruct anyone, pay attention to the appropriate signage in the road area and always observe the road traffic regulations.

Where possible, we work with local authorities to ensure that you can park your wheego vehicle in any proper and publicly accessible parking space within the business area. However, each city has its own parking regulations.

Berlin: In the parking management zones of Berlin, you are currently charged for parking. We are currently working on a solution with the city of Berlin. Hamburg: In Hamburg, parking in the city’s parking management zones is included in the rental price. Rellingen : Parking in the parking lot of the business area is free of charge for you. Düsseldorf : coming soon Cologne : coming soon Munich : coming soon Stuttgart : coming soon Frankfurt : coming soon Vienna : coming soon

Within the business area, the vehicle can be returned either to a free parking space on public roads not marked by a stopping or parking ban or to specially marked private parking spaces. Parking in areas with a day or time-related restriction on parking authorization (e.g. stopping bans with additional signs such as “7:00 a.m. – 5:00 p.m.” or “Monday 6:00 a.m. – 12:00 p.m.”) is only permitted if the restriction does not take effect until 48 hours after the vehicle has been parked. This also applies to traffic bans, such as temporary parking bans due to weekly markets, events or parades.

6. Damage - ticket

All vehicles are covered by liability insurance. In the event of damage to our vehicle, the excess in the event of a claim depends on the vehicle group booked and the cover package (insurance) booked.

The respective deductible as well as the fees and prices for the reduction of the own liability can be found in our current schedule of costs and fees (www.wheego-mobility.com/de/agb-mobile#kosten-share).

If you have an accident, please always secure yourself first and mark the vehicle for following traffic. Then please inform us immediately via our wheego hotline, which is available 24 hours a day on +49 (0) 203 570 777 76 erreichbar. Wir kümmern uns um die weiteren Maßnahmen.

7. wheego business customers

If you only want to rent a single wheego vehicle, then register normally via the wheego app. If you need more than one vehicle, please contact us by email at business@wheego-mobility.com.

For our commercial customers, whether they are sole traders, craft businesses, medium-sized companies or corporations, we at wheego have developed many mobility solutions that can be tailored to your exact needs. There are also alternative payment options, such as payment on account with a payment term with the appropriate credit rating and larger rental requirements.

The private use of electric company cars up to a gross list price of €60,000 is taxed at a lower percentage of only 0.25% of the gross list price as a non-cash benefit in order to promote electromobility. For plug-in hybrid vehicles that have a minimum range in electric mode of at least 60 km and a maximum gross list price of 60,000€, the taxation is reduced from normally 1% to only 0.5% of the gross list price. If you have any questions, please contact the wheego service team: business@wheego-mobility.com

8. Contact wheego

You can reach our hotline 24/7, 365 days a year at +49 (0)203 570 777 79.  Also you can reach us by email at sharing@wheego-mobility.com.

9. General Terms and Conditions (GTC)

10. Costs & fees

11. Delete/deactivate user account

The function “Delete user account” can be found in your user profile at the top left of the app. To do this, tap on the “User account” field and on the visualized “pen” to edit your profile. After that, the selection option “Delete user account” will be displayed to you. Then, open the deletion request with your email app and send the email to sharing@wheego-mobility.com.

Please note: The data processed by us will be deleted in accordance with legal requirements as soon as the consents granted for processing are revoked or other permissions expire (e.g., if the purpose of processing this data no longer applies or they are not required for the purpose). If the data is not deleted because it is necessary for other legally permissible purposes, such as after a rental transaction, its processing will be limited to these purposes. This means that the data will be blocked and not processed for other purposes. This applies, for example, to all data that must be retained for commercial or tax law reasons or whose storage is necessary for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person.

FAQs share

What is special about wheego RENT?
In the field of mobility providers, there are many different car rental companies, leasing companies and car sharing providers. From these providers you can share, rent, subscribe, lease or buy a car.
wheego is different! We offer you the fairest and most transparent rental car product with no hidden additional costs.
Whether as a corporate customer, commercial customer or private customer – with wheego you are guaranteed to get a vehicle at a fair price. This ensures that every wheego customer receives the right offer for their individual rental car needs with transparent conditions and at a reasonable price.
What is the difference between wheego SHARE and wheego RENT?
If you use wheego RENT, you reserve your vehicle via our wheego-mobility.com website, by phone or directly in one of our wheego locations. Renting from wheego RENT is only possible within the opening times. You will receive the vehicle key from our wheego rental agents, who will also hand over your wheego car or van to you and explain it to you.
With wheego SHARE you do everything via the wheego APP. As soon as you have successfully registered, you can book and rent our wheego cars and vans around the clock, 365 days a year. You are completely independent of opening times and can easily open your booked wheego vehicle in the wheego app.
What is identical with wheego SHARE and wheego RENT?
Regardless of whether you use wheego SHARE or wheego RENT, you can rent our vehicles from 1 minute and up to 90 days. The available vehicle groups and optional extras are also identical.
Which vehicle groups can I rent from wheego RENT?
At wheego RENT you can currently choose between 9 different vehicle groups and book the right vehicle for your needs:
e-Micro, economy, compact, middle class, station wagons, mini vans, small vans, vans and vans tarpaulin
We are constantly working on providing the right vehicle groups for your needs and will inform you promptly about innovations and new car and van groups such as mini vans, convertibles, electric vehicles, e-cars, hybrid vehicles and luxury vehicles. It’s best to subscribe to our wheego newsletter so that you don’t miss any news and always stay informed.
Does wheego RENT also offer vans?
Yes, we also have many vans in our fleet for you.
For smaller transports such as a washing machine, a dryer or a refrigerator we recommend our van group “mini van” and you will drive a Opel Combo or a Toyota Proace or similar.
And for slightly larger transports our van group “small van” is the best choice and you will get for example a Ford Transit Custom.
If you need much space then choose the group “van” and rent for example a Peugeot Boxer or the group “van tarpaulin” (Opel Movano tarpaulin 3,5 tons) which offers you beside space multiple loading opetions.
Whether you want to make larger purchases at Ikea or a hardware store and pack directly into the wheego transporter or if you need a moving truck – at wheego you are guaranteed to find a suitable transporter at an affordable price.
What is included with wheego RENT?
Your rental price includes a comprehensive inclusive mileage package, providing 25 free kilometers per hour or up to 500 free kilometers per day. Compare the rental offers of other car rental providers, but note that your wheego price already includes many extras!
Your wheego RENT offer also covers service, maintenance, taxes, insurance, broadcasting fees (GEZ), tires, legal inspections such as the main inspection/emission inspection (AU/HU), and the depreciation due to the normal use of the vehicle. This includes all naturally occurring wear and tear, such as tire and brake wear, as well as any necessary workshop appointments for tire and oil changes. In case of an accident involving your wheego car, we will take care of the claims process with the insurance company.
To ensure that you, as a driver, are always legally and safely on the road, the wheego Fleet Angels constantly monitor the condition of the wheego fleet, ensuring that your wheego car or wheego transporter is equipped with sufficient oil, AdBlue, other operating materials, and seasonally with winter-ready tires. This ensures that your wheego experience always runs to your fullest satisfaction, even in ice and snow.
Can I also rent wheego cars in other countries?
Yes, you can also rent your wheego car outside of Germany. wheego has franchise partners in many European countries and soon also worldwide.
Please note that individual rental conditions apply in each wheego rental country and that the services included in the price differ from those in Germany.
You can see everything that is included in your rental offer on the respective offer pages.
But no matter where you rent a car at wheego, service and transparency are our top priority. We have selected our franchise partners very carefully and also monitor compliance with our high service and quality standards.